Frequently Asked Questions

Here are some of our most popular questions, if your question isn't on here, please feel free to get in contact!

 

Where is my order?

All orders (except samples) are posted using tracking numbers so you should receive this once the item has been dispatched.

Do you offer bespoke designs?

We do! Please get in touch, we would love to discuss with you!

I approved my proof but have now spotted a mistake

If you approve a digital proof and it has gone to print, unfortunately, you will be responsible for the cost of a reprint.

Why does delivery take 2 weeks?

Usually, it will not take 2 weeks, however, if your items are personalised, please be mindful that it takes time for edits to be made, products to be printed and parcels to be posted.

When will I receive my digital proof?

We aim to process your orders as quickly as possible. I will send you a digital proof within 1-3 days of your purchase and receiving your info.

What paper types do you offer?

To find out more about our paper types, please click here. You can also see each paper type at the bottom of each product page.